Common questions
The things people usually ask me first.
Is it really just you, or will my parents be speaking with an assistant?
When you call or text, you get me. I don't employ junior assistants, agency staff, or offshore support, and I don't pass tasks down a chain. I work with a very small number of households so that I can personally know every client, remember their details, and handle their affairs myself.
What kinds of things do you handle?
Almost anything that takes up time, creates friction, or requires good judgment. That includes navigating the digital world (portals, devices, online accounts), reviewing confusing paperwork and contractor proposals, coordinating travel or home repairs, and thinking through major transitions. And yes — if a situation calls for being there in person, whether that's meeting a contractor at the house or driving you to an appointment, I do that too.
What do you not do?
I don't provide clinical medical care (I'm not a doctor or nurse), and while I have a law degree and finance background, I act as an operational partner and sounding board, not as your formal legal counsel or investment manager. For specialized professional work, I help you find, vet, and communicate with the right licensed experts.
My parents are independent and don't like the idea of “needing help.” How do you handle that?
I'm not a chaperone, and I'm not checking in on them like an inspector. The mindset here is executive: high-performing people have a chief of staff so their days run smoothly and they can focus on what they enjoy. Your parents remain completely in charge of their lives; I'm simply the capable partner they have on speed dial to make life easier and take care of the hassles.
Can my parents reach you directly, or does everything have to go through me?
They can reach me directly. Most of my day-to-day communication is directly with the client by phone or text. We decide together upfront how much the adult children want to be in the loop — some families want a regular summary, while others just want the peace of mind of knowing someone smart and trusted is handling things.
How do we get in touch with you day to day?
Just call or text my cell phone: (914) 861-5287. No app to download, no login portals, no ticketing systems. I'm simply a contact in your phone.
How does the arrangement work?
It's a single flat monthly retainer. It includes unlimited calls, texts, and requests. There are no hourly logs, no surprise bills, and no meter running every time you pick up the phone to ask a quick question. You reach out whenever you need something, and I take care of it.
Is there a long-term contract?
No. It's strictly month-to-month. The relationship works because it's genuinely valuable and brings relief to your life, not because you signed a binding long-term contract. You can stop anytime.
How do you protect privacy and sensitive information?
Complete discretion is the baseline. When you share something with me — a password, a medical form, a bank statement, or just a family conversation — it stays between us. I don't use third-party tools or outsource anything, and I treat your family's personal affairs with the same care, security, and quiet privacy I'd expect for my own.
How do we get started?
We start with an informal conversation. You call or text me, or send a short note, and we talk through what's going on, what's taking up mental bandwidth, and whether this kind of arrangement makes sense for your household.